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Address/Phone:
Napoleoni srl Unipersonale
P.IVA 01701011007
Via Latina, 545 Roma
Tel. 800-950545

Email us at:
shop@napoleoniglutenfree.it

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Delivery 8 working days

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About us
Conditions of Use
Privacy
Shipping Info

Privacy Policy

DELIVERY TIME

Delivery in 2/3 working days, subject to exceptions.

DELIVERY AND SHIPPING COSTS

Products will be delivered by express courier TNT or SDA. For available goods, Napoleoni srl Unipersonale will deliver to the Courier on the working day following receipt of the purchase order. The system will send the customer an e-mail notification after shipment. Unless unexpected delivery times in the national territory will be equal to 1-2 working days from delivery to the Courier. For locations that are difficult to reach such as mountain resorts, smaller islands, extreme suburbs, delivery times will be 5 working days.
The Customer can check the delivery status of the Products by entering his username and password in the authentication area and selecting the right column named "my account", that is, the Customer can take information by calling customer service at 800-950545 , Monday to Friday 9.00 am - 5.00 pm.
Upon receipt of the product, the Customer must verify that the package is perfectly closed. If the package is not intact or damaged, the Customer must immediately report the disputes to the courier; otherwise the Product will be considered regularly delivered.
In the absence of the customer, the courier will leave a postcard (notice of passage) with the instructions for the return within the next 72 hours. After this deadline, the package will automatically return to the warehouses of Napoleoni srl Unipersonale.

The minimum amount for each order is € 30.00.
The amount of delivery costs will be indicated to the customer in the summary of the purchase order. For orders over € 90.00, delivery will be free.

DISCOUNT VOUCHERS - PROMOTIONS - GIFTS

Napoleoni srl Unipersonale may insert into the packages, or send by email, discount vouchers that can be used by the date indicated on the voucher.
The discount voucher must be entered on the order summary page and activated using the appropriate "active voucher" command. The system will update the total amount of the order net of the value of the voucher.
The coupon can be combined with other commercial initiatives exclusively in the cases in which it will be expressly indicated, otherwise it will not be possible to combine the coupon with other commercial initiatives.
The promotions on the site will start from the publication on the home page at the address shop.napoleoniglutenfree.it of the notice of the promotion itself.
The system will automatically insert the promotion in the shopping cart and, therefore, no exception can be requested to the customer support staff.
Napoleoni srl Unipersonale may send the Customers free Products. No substitution for return will be possible in relation to the Products received free from the Customer.

WARRANTIES AND DEFECTIVE PRODUCTS

The products purchased from the site shop.napoleoniglutenfree.it are subject to the discipline, as far as applicable, of the articles 128 et seq. Legislative Decree 206/05 on sales contracts and guarantees concerning consumer goods.
In the presence of defects, the customer is invited to send the product to Napoleoni srl Unipersonale - Via Latina, 545 - 00178 Roma, using a choice of Corriere or the Italian Post Office, carefully packing it in the original product packaging and inserting it into its internal the "form returned defective product" correctly completed, in addition to the copy of the purchase invoice.
The replacement product will be shipped by Napoleoni srl Unipersonale only after receipt of the defective product and the documents requested above correctly completed.
In the event that the Product is no longer available, Napoleoni srl Unipersonale will proceed, by bank transfer, to the reimbursement relating to the cost indicated in the purchase order and to the first shipping costs, within 15 working days following receipt of the defective Product.

RIGHT OF WITHDRAWAL

Pursuant to and for the purposes of articles 64 and ss. D. Lgs. N.206 / 05 the Customer can exercise the right of withdrawal, without any penalty and without specifying the reason.

The Customer must follow this simple procedure:

a) To send to Napoleoni srl Unipersonale, within 14 working days from receipt of the Product, by registered letter with acknowledgment of receipt, the proper form correctly filled in to request by mail to shop@napoleoniglutenfree.it.
b) Provide, using a courier of your choice, to ship the product to Napoleoni srl Unipersonale- Via Latina, 545 - 00178 Roma- carefully packed in the original packaging, inserting a copy of the registered letter inside.

The communication can be sent, together with the form, within the same term, also by PEC. Napoleoni srl Unipersonale will proceed, by bank transfer, to the reimbursement relative to the cost indicated in the purchase order and to the first shipping costs, (or to that relating to the Products for which the right of withdrawal was exercised), within 25 working days following receipt of the Products.
The exercise of the right of withdrawal will be ineffective if the returned product is not intact, or the original packaging is missing, or due to the absence of integral elements of the product; or for damage to the product for reasons other than transportation.

DEFINITIONS

"CUSTOMER" is the purchaser of the Products that holds the status of consumer, meaning natural and legal persons who carry out the purchase and act for purposes unrelated to any entrepreneurial or professional activity carried out.
"SITE" is the set of web pages relating to the address shop.napoleoniglutenfree.it. Napoleoni srl Unipersonale is the owner of the napoleoniglutenfree.it domain
"PRICES" are the costs of the Products indicated on the site
"DELIVERY COSTS" are the costs of shipping the Products;
"PROMOTIONS" are the sales made by Napoleoni srl Unipersonale at special conditions for all or part of the Products and for limited periods of time;
"GOOD DISCOUNT" are the coupons distributed occasionally by Napoleoni srl Unipersonale which guarantee a discount percentage on a future purchase in accordance with the same voucher;
"CART" is the virtual container on the site of the Products selected by the Customer for the purchase;
"CONDITION OF SALE" are the rules reported here that govern the relationship between the Customer and Napoleoni srl Unipersonale for the purchase of the Products.

SUBJECT

The offer and sale on the website integrate a distance contract governed by Articles. 50 ss. of Legislative Decree 6 September 2005, n. 206 (Consumer Code), as well as by Legislative Decree 9 April 2003 n. 70 (c.d. Law on Electronic Commerce). The purchase of the products is intended for consumers.
These Conditions of Sale govern the relationship between the Customer and Napoleoni srl Unipersonale for the purchase of Products on the Site.
The Customer is required to read carefully the Terms of Sale that Napoleoni srl Unipersonale places at his disposal also in order to allow him to memorize the conditions mentioned in compliance with the provisions of art. 12, co. 3 ° of Legislative Decree no. 70/2003.

METHOD OF PURCHASE

To purchase the Products, the Customer must register by entering their personal details, following the instructions provided by the registration program and sending Napoleoni srl Unipersonale the purchase order form in electronic format available on the site, following the instructions contained on the Site. Purchase orders must be exactly filled out in their entirety.
The Customer must insert the selected Product (s) in the appropriate "Shopping Cart" and, after having viewed and accepted the contribution for the delivery costs, he may proceed with the purchase.
If the Customer needs to modify the purchase order or to modify some data contained therein, he must follow the appropriate modification procedure contained in the site. In particular, the Customer will have the right to change the quantity of Products he intends to purchase, adding or deleting one or more Products from the Cart.
Once this operation has been completed, the Customer will see a screen containing the summary of the purchase order, including delivery costs.
After viewing the summary, the customer will have to select the type of payment desired, ie credit card, paypal or bank transfer and "click" the "confirm" button.

CONCLUSION OF THE CONTRACT

With the dispatch of the Purchase Order by the Customer, the Conditions of Sale and the additional information contained on the site will be considered fully known and accepted by the Customer.
The order confirmation by Napoleoni srl Unipersonale sent to the Customer at the indicated email address will constitute acceptance of the contract proposal.
The contract will be concluded, and will be binding for both parties, when the order confirmation will be sent to the customer.
The order confirmation sent by email from Napoleoni srl Unipersonale will contain the indication of the Product / s purchased; the indication of the price; payment methods; of delivery costs, of the right of withdrawal, in compliance with the provisions of Article 13 of Legislative Decree no. 70/03;
The Customer can check at any time the content of the purchase contracts concluded by clicking on "my account" which will allow him to access his historical archive. These data will be available for a period of 12 months from the date of delivery of the Products.

PAYMENT METHOD

Product prices are expressed in Euros and include all applicable taxes and / or duties.
The prices of the Products do not include the Delivery costs, the amount of which will in any case be indicated to the Customer in the summary of the purchase order.
The price of the Product will be the one indicated on the site at the time of the order. Therefore, they will not be able to detect any price increases or decreases, even in correlation to promotional sales prior to or subsequent to the purchase order.
The customer can choose between two payment methods: by credit card or paypal.
Credit card payment The Customer must provide the requested data that will be managed directly by Nexi. The information will be encrypted using cryptographic systems that prevent its use by third parties.
Paypal payment The Customer must provide the requested data that will be managed directly by paypal. The information will be encrypted using cryptographic systems that prevent its use by third parties.

At the end of the operation, if it is successful, the Nexi payment system will send an e-mail to the Customer confirming the transaction and to Napoleoni srl Unipersonale an e-mail with authorization for delivery.

DELIVERY TIME

Delivery in 2/3 working days, subject to exceptions.

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